Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

FAQs

Frequently Asked Questions (FAQs)

We've answered some of our most commonly asked questions below. If you can't find the information you're looking for, our support team is always happy to help.

Where do you ship?

Currently, Modern Pet Living ships throughout the United States.

We're working on expanding our shipping destinations in the future.

How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times are:

  • United States: 5–10 business days

Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).

How can I track my order?

As soon as your order is dispatched, we'll send you an email containing your tracking number.

Please allow up to 48 hours for the tracking information to become active after the carrier receives your package.

Why did my order arrive in multiple packages?

To provide the fastest delivery possible, some products are shipped from different fulfillment centers.

If your order contains multiple items, they may arrive in separate packages and on different delivery dates. Don't worry—this is completely normal.

Can I cancel or change my order?

Yes—but only before your order enters the fulfillment process.

Once your order has begun processing or has been shipped, we're unable to cancel or make changes.

If you need assistance, please contact us as soon as possible after placing your order.

What if my order arrives damaged or incorrect?

If your item arrives damaged, defective, incomplete, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (if applicable)

We'll review your request and arrange a replacement or refund where appropriate.

Do you accept returns?

We want every customer to shop with confidence.

Due to our fulfillment model, physical returns are not usually required. If there's an issue with your order, simply contact our support team and we'll review your case for a replacement or refund in accordance with our Return & Refund Policy.

Please do not return products without first contacting us.

How long do refunds take?

Once your refund has been approved, it will be issued to your original payment method.

Please allow:

  • 1–3 business days for us to process the refund.
  • 5–10 business days for your bank or payment provider to complete the transaction.

Processing times may vary depending on your financial institution.

Are your products covered by a warranty?

If your product arrives with a manufacturing defect or fault, please contact us as soon as possible.

We'll review the issue and, where appropriate, provide a replacement or refund in accordance with our Return & Refund Policy.

Are your products safe for pets?

Absolutely. We carefully select products from trusted suppliers and strive to offer high-quality pet products designed with your pet's comfort and well-being in mind.

Please supervise your pet when introducing any new toy, accessory, or product, and discontinue use if any damage or excessive wear occurs.

Is my payment information secure?

Yes.

Our store uses secure SSL encryption and trusted payment providers to protect your personal and payment information during checkout.

We never store your full payment details on our servers.

How can I contact Modern Pet Living?

Our friendly customer support team is here to help.

📧 Email: support@modernpetliving.store

We aim to respond to all inquiries within 1–2 business days.

Do you offer free shipping?

We occasionally offer free shipping promotions on qualifying orders.

If free shipping is available, it will be clearly displayed at checkout or on the product page.